Website terms & conditions

1. Scope and conditions of application
The General Terms and Conditions of Sale govern the commercial relations between the Délices de Guyane SAS company with headquarters located at 137 ZAC du Parc d‘activité de Dégrad des Cannes 97354 Remire-montjoly, French Guiana, registered under the company number (SIRET) 50063302900011, and any persons wishing to make a purchase via the site internet www.delicesdeguyane.com
The parties hereby agree that their relations shall be exclusively governed by the General Terms and Conditions of Sale, excluding any terms & conditions previously contained within the site.

2. Product presentation
The products offered for sale by the Délices de Guyane company are those that appear on the site at the time of visiting the site and are subject to availability of stocks. The Délices de Guyane company reserves the right to withdraw products for sale at any time, and cannot be held liable for any errors contained in product descriptions.
The photographs used to illustrate the products are merely given as an indication and are not contractually binding. Even if every effort is made to ensure that the colours of photos of products displayed on the site are as close as possible to the original, there may nevertheless be slight discrepencies due to technical limitations in rendering colours using computer equipment. Moreover, in order to optimise readability, certain sizes of jars or bottles will not be shown in the photos. Accordingly, the Délices de Guyane company cannot be held liable for any errors or inaccuracies found within the photographs or graphic representations of products displayed on the site.

3. Availability of products
Our products are offered subject to stock availability. In the event an item you have ordered should be out of stock, Délices de Guyane undertakes to inform you by e-mail or by telephone as soon as possible.

4. Prices of products
The prices of our products are displayed in euros including VAT but do not include postage. They are subject to change at any time and without notice.

5. Placing an order
You can place an order
    -by internet, on the website www.delicesdeguyane.com: To order an item, click on the photo or the reference to display the product description, then choose the desired quantity and click "add to cart". When you have finished shopping, click on order and follow the instructions.
    -by fax to 00 33 (0) 5 94 35 61 25
    -by phone on 00 33 (0) 5 94 35 38 69 (non premium rate call when calling within France)
    -by email: delicesdeguyane@orange.fr
    - by post: Délices de Guyane, 137 ZAC du PAE de dégrad des cannes, 97354 Rémire-Montjoly, French Guiana

6. Payment
You can pay for your order:
    -by bank card online (credit card, Visa, Mastercard)
    -by bank card over the phone (credit card, Visa, Mastercard)
    -by cheque made payable to Délices de Guyane SAS (the order will be dispatched upon receipt of payment)
    -by bank transfer (the order will be dispatched upon receipt of payment)
Until a product has been paid in full, it remains the property of Délices de Guyane.

7. Shipping and delivery to mainland France
The time and cost of delivery depend on the items in the order.
The maximum delivery time for an order is 4 business days from receipt of payment.
Order are delivered either by Colissimo or chronopost as selected by the buyer.
Postage is calculated according to the weight of the package as follows:

Colissimo

Chronopost

Parcels are sent at the buyer’s own risk. Particular care is taken when sending packages containing fragile items. The buyer should always check the condition of the delivered products in front of the carrier even if the package does not appear damaged, and should inform the carrier of any reservations/observations in the event of a problem. Only reservations expressed by the intended recipient of the package are deemed valid to be able to claim under the guarantee of the carrier.

8. Shipping and delivery to the close French West Indies (Antilles)
The time and cost of delivery depend on the items in the order.
The maximum delivery time for an order is 10 business days from receipt of payment.
Order are delivered either by Colissimo or chronopost as selected by the buyer.
Postage is calculated according to the weight of the package as follows:
Colissimo

Chronopost

Parcels are sent at the buyer’s own risk. Particular care is taken when sending packages containing fragile items. The buyer should always check the condition of the delivered products in front of the carrier even if the package does not appear damaged, and should inform the carrier of any reservations/observations in the event of a problem. Only reservations expressed by the intended recipient of the package are deemed valid to be able to claim under the guarantee of the carrier.

9. Shipping and delivery to distant French West Indies (Antilles)
The time and cost of delivery depend on the items in the order.
The maximum delivery time for an order is 30 business days from receipt of payment.
Orders are delivered by Colissimo.
Postage is calculated according to the weight of the package as follows:
Colissimo

Parcels are sent at the buyer’s own risk. Particular care is taken when sending packages containing fragile items. The buyer should always check the condition of the delivered products in front of the carrier even if the package does not appear damaged, and should inform the carrier of any reservations/observations in the event of a problem. Only reservations expressed by the intended recipient of the package are deemed valid to be able to claim under the guarantee of the carrier.

10. Shipping and delivery abroad
The time and cost of delivery depend on the items in the order.
The maximum delivery time for an order is 30 business days from receipt of payment.
Orders are delivered by Colissimo.
Postage is calculated according to the weight of the package as follows:

Colissimo

Parcels are sent at the buyer’s own risk. Particular care is taken when sending packages containing fragile items. The buyer should always check the condition of the delivered products in front of the carrier even if the package does not appear damaged, and should inform the carrier of any reservations/observations in the event of a problem. Only reservations expressed by the intended recipient of the package are deemed valid to be able to claim under the guarantee of the carrier.

11. After-sales dept.
Our after-sales dept. is at your disposal. You can contact the after-sales dept by:
-phone: Mondays to Fridays from 7am to 5pm ( French Guiana Time / GMT-3) on 00 33 (0) 5 94 35 38 69
-email: delicesdeguyane@orange.fr
-or by post: Délices de Guyane, 137 ZAC du parc d’activité de Dégrad des cannes, 97354 Rémire-Montjoly, French Guiana.

12. Withdrawal period
In accordance with articles L 121-20, 121-20-1 and 121-20-2 of the French consumer code, for all orders placed on the site internet www.delicesdeguyane.com, you enjoy a period of 14 days commencing the day after receipt of your order to exercise your right of withdrawal. Upon receipt and after acceptance of the ordered products in our warehouse, you will be issued with a full refund for your order excluding postage.
Nonetheless, the following conditions should be fulfilled:
- Inform the company Délices de Guyane by phone (00 33 (0)5 94 35 38 69) during opening hours that you wish to return the order. Products should not have been unpacked, opened or used.
- returns should be sent to our address: Délices de Guyane, 137 ZAC du parc d’activité de Dégrad des cannes, 97354 Rémire-Montjoly, French Guiana.
- any return shipping costs are to be borne by the buyer.
We reserve the right to refuse any returned package or to send the items back to the buyer if they reach us damaged, or if the goods have not been properly packaged.

13. Processing of personal and confidential data
Any information we request from the customer is needed for the purposes of processing the order. In accordance with France's Data Processing and Freedom law of 6 January 1978, customers have the right to access and to modify any date concerning them.
We will not store customers’ credit card details once payment has been received.

14. Intellectual property
All texts, comments, works, illustrations and images reproduced on the www.delicesdeguyane.com site are reserved and subject to international copyright and intellectual property laws. As such and in accordance with the provisions of intellectual property law, they may solely be used for private purposes subject to different or more restrictive provisions of the said law. Any total or partial reproduction of the site www.delicesdeguyane.com is strictly prohibited.

15. Applicable law and attribution of jurisdiction
These General Terms & Conditions of Sale are subject to French law. All disputes, for whatever reason, shall always fall under the jurisdiction of the Administrative Court of Cayenne. Cheques or other payment methods do not constitute a modification or derogation to the above clauses which expressly confer jurisdiction.